RETURNS & EXCHANGE
Easy, clear exchange support.
Need a different size or received the wrong/damaged item? Use the steps below so our support team can review your request quickly.
10-Day Size Exchange
Request a size exchange within 10 days of delivery. Replacement size is subject to stock availability.
Item Condition
The item should be unused, unwashed and unworn, with original tags and packaging kept intact.
Wrong / Damaged Item
Contact support with your order number and clear photos so the issue can be reviewed and resolved.
How to request an exchange
- 01Send your order number, product name and required size through WhatsApp or email.
- 02For a wrong or damaged item, attach clear photos of the product and packaging.
- 03Keep the item unused and packed until support confirms the next step.
- 04Once approved, follow the pickup/shipping instructions shared by the support team.
What may not qualify
- • Used, washed or worn items.
- • Items damaged after delivery through use or improper care.
- • Requests made outside the stated exchange window.
- • Missing tags/packaging where condition cannot be verified.
Refunds
Refund eligibility depends on the reason for the request and the applicable order/payment policy. Approved eligible refunds are processed to the applicable payment method after review.
Read full refund policySTART A REQUEST